Privacy policy.

Privacy Policy
Effective Date: 1/02/2025

1. Introduction
Welcome to Fiesto! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services. By using Fiesto, you agree to the terms of this Privacy Policy. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your data is handled securely and transparently.

2. Information We Collect
We collect the following types of information:

  • Personal Information: When you create an account, we may collect your name, email address, phone number, and profile picture.

  • Location Data: We collect your location data (with your consent) to provide location-based event recommendations.

  • Usage Data: We gather information about how you interact with the app, such as pages visited, events searched, and preferences.

  • Device Information: We may collect data such as your device type, operating system, and app version to enhance user experience.

  • Payment Information: If you purchase tickets, memberships, or other services through Fiesto, we collect payment details securely through PCI-DSS-compliant third-party payment providers.

  • Social & Friends Data: If you connect with friends in-app, we may collect and store friend lists, interactions, and shared event preferences.

  • Event & Society Data: If you join societies or attend events, we may store your participation history and preferences.

  • Refund & Dispute Data: If you request a refund or dispute a transaction, we may collect relevant details to process your request and comply with regulations.

3. How We Use Your Information
We use your information for the following purposes:

  • To provide, operate, and maintain the Fiesto app and services.

  • To personalize your experience and recommend relevant events, societies, and memberships.

  • To process transactions and facilitate payments for tickets, memberships, and other services.

  • To enable social interactions, including friend requests, event check-ins, and shared event planning.

  • To communicate with you regarding updates, promotions, and customer support.

  • To monitor and improve the security and functionality of the app.

  • To comply with legal obligations, including fraud prevention and dispute resolution.

  • To notify users of any data breaches in accordance with the Notifiable Data Breaches (NDB) scheme.

4. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:

  • With Event Organizers & Societies: If you purchase a ticket or join a society, your details may be shared with the event organizer or society administrator.

  • With Service Providers: We may share data with third-party service providers who assist in app functionality, payment processing, and analytics.

  • With Friends & Social Features: If you opt into Fiesto's social features, your event interests and attendance may be visible to friends.

  • Legal Compliance: If required by law or to protect Fiesto’s rights, we may disclose user information.

  • With Payment Processors: Payment details are securely handled by third-party providers and are not stored directly by Fiesto.

5. Data Security
We implement industry-standard security measures, including encryption of sensitive information, secure payment gateways, and fraud monitoring. However, no online service is 100% secure. Users are encouraged to use strong passwords and enable two-factor authentication where possible.

6. Refunds, Disputes, and Liabilities

  • Refunds for tickets and memberships are subject to the policies of the event organizers and societies. Fiesto does not guarantee refunds but facilitates the process through our platform.

  • Chargebacks and payment disputes must be handled through the relevant payment provider and Fiesto’s dispute resolution system.

  • Fiesto is not responsible for event cancellations, changes, or damages caused by third-party organizers.

7. Your Rights and Choices
You have the following rights regarding your personal data:

  • Access & Correction: You can access and update your personal details in your account settings.

  • Opt-Out: You can opt out of marketing emails at any time.

  • Location Settings: You can enable or disable location tracking through your device settings.

  • Account Deletion: You may request to delete your account and personal data by contacting us at support@fiesto.club.

  • Data Breach Notification: In compliance with Australian law, we will notify affected users promptly in the event of a data breach.

8. Third-Party Links & Services
Fiesto may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies separately.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Fiesto Pty Ltd
support@fiesto.club